Configure Brand Control Center settings

Manage users and roles, brand elements, a white-label domain, and outbound notifications from the Settings module in Brand Control Center (BCC).

Settings is where you decide who can do what in BCC, how your hosted social experience looks, which domain it lives on, and how it reaches people. You can also monitor billing and invoices there. Learn more about plans, billing, and invoices.

Set up access before your team grows, so permissions are structured rather than shared informally. Settings is part of Control; for the rest of the product, see Control: what it does and where to start.

Manage users

Go to Settings > Manage Brand Users. From there, you can:

View all users in a list, with their email, role, and contact joining date.
Copy a user's email.
Send user invitations.

Owners and Admins can update roles and manage access across BCC. For a guided first setup, see Invite your team and assign roles.

Set up roles and permissions

Go to Settings > Manage User Roles to manage permission structures. BCC includes five default roles:

Owner
Admin
Content Manager
Brand Moderator
Viewer, with read-only access

Owners and Admins can create custom roles, assign granular permissions (view, edit, and create), and define access module by module. For example, you can give a Brand Moderator view, edit, and create access in the Moderation module only, with no broader administrative rights.

Manage User Roles describes each role and is where you add a custom role with + New Role.

Learn more about Business Account Roles and Scoped Roles.

Customize brand elements

Go to Settings > Brand Elements to:

Upload or update your logo.
Upload a favicon.
Configure brand colors.
Adjust typography.

These elements keep your social experience visually aligned with the rest of your brand. Learn more in Set your brand identity.

Brand Elements holds your favicon, profile logo, and banner, which you can upload or fetch from your brand URL.

Set up a white-label domain

White-labelling puts your hosted social experience on your own domain, such as community.yourbrand.com, instead of a Genuin URL. We recommend it, because it keeps search authority, traffic, and monetization under your own domain and keeps visitors inside your brand's site.

With white-labelling, the address bar shows your own domain instead of a Genuin URL.

Enter your domains in BCC

Go to Getting Started > Publish Brand Community > White label Settings.
Enter your production domain and your QA domain.

Step 2: White label Settings shows the CNAME steps and where to enter your white-label URL.

For the full white-label flow, see Point your domain to your hosted social experience.

Add the CNAME record

Use the CNAME record details Genuin provides.

Sign in to your DNS provider and open its DNS management.
Add a new CNAME record.
For Host, enter the subdomain you chose, such as community.
For Points to, enter your Genuin subdomain, such as brandname.begenuin.com.
Save the record and wait for DNS propagation, which can take up to 48 hours.
In White label Settings, click Verify Connection.

Find the CNAME settings at your DNS provider

Provider	Where to add the CNAME record
GoDaddy	Sign in to the Domain Control Center and select the domain to open Domain Settings. Under Additional Settings, click Manage DNS. In the Records section, select Add or Edit, enter the details, and save.
Namecheap	In the left sidebar, select Domain List, then click Manage next to the domain. On the Advanced DNS tab, in Host Records, click Add New Record. Select CNAME Record, enter the details, and click the checkmark to save.
Bluehost	In the control panel, click Domains in the top navigation. Select the domain and click DNS Zone Editor. In the CNAME section, click Add Record, enter the details, and save.
HostGator	In cPanel, in the Domains section, click Zone Editor. Click Manage next to the domain, then click +CNAME Record. Enter the details and click Add Record.
Google Domains	Select the domain. If the side menu isn't open, click the domain name to open it. Click DNS in the left menu, then add the record under Custom resource records.
AWS Route 53	In the Route 53 console, choose Hosted zones in the navigation pane. Select the domain, choose Create Record Set, and enter the CNAME settings.
Cloudflare	Select the domain and open the DNS settings tab. Click Add record, select CNAME from the type dropdown, enter the details, and save.

Configure outbound notifications

Go to Settings > Outbound Communications to connect the channels your social experience uses to reach people:

Channel	Best for
SMS	Urgent alerts, with a high open rate
Email	Newsletters and detailed updates, with multimedia and longer content
In-App Push	Cross-platform push notifications, delivered in real time, with rich notifications

Outbound Communications has one tab per channel: Email, SMS, and In-App Push.

To send push notifications in your own app, see Set up push notifications in the Genuin SDK.

Other settings

Settings also holds Ad Configuration, where you manage monetization presets, and Linkout Controls, where you choose which link domains your videos allow. Learn more in Configure ad monetization with presets and Manage and block video linkouts.